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What we do/Training/Training courses/Dealing with Difficult People & Challenging Behaviours 29-01-25

Date: 29 January 2025
Time: 9:00AM - 12:30PM (UK)
Location: Online
Cost: £99 +VAT per person (members) / £195 +VAT per person (non members)

Dealing with Difficult People and Challenging Behaviours

Dealing with difficult people and challenging situations in the workplace can be daunting and overwhelming. This workshop examines strategies on how to handle difficult people and challenging behaviour to a satisfactory conclusion, wherever possible.

Who is this training course for?

ANYONE who would like to acquire the tools and techniques to use when dealing with difficult situations at work.

Topics:

What are ’difficult’ behaviours
Managing reactions appropriately: appreciate and adjust
Exploring the root cause of bad behaviour: listen, summarise and plan
Tools and techniques for managing challenging situations
Developing a clear solution and next steps

Overview:

Explore and identify the typical reactions for difficult behaviour
Develop tips and techniques for achieving positive outcomes
Review what is ‘professional behaviour’, assertiveness without aggression
Develop a personal ‘kit’ of tools and techniques to implement in the workplace

Please use the booking form below, alternatively get in touch by emailing eventsandtraining@automate-uk.com or contacting the Events & Training team on 020 8773 5523

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PAYMENTS: Payment for the training course is due immediately on receipt of the invoice. CANCELLATION: Cancellations must be made with a minimum of 10 working days notice, prior to the training course date. In this instance, delegates will be rescheduled to the next available course date and notified in writing by the Automate UK training and events team. DESIGNATED REPLACEMENT: Delegates withdrawing from a training course less than 10 working days prior to the training course date, can provide a replacement delegate without incurring any charges. The named delegate and contact details, must be offered in writing to the Automate UK training and events team within 24hours of the course start. If a replacement delegate cannot be found, the invoice will be payable in full. REFUNDS: Refunds will be issued if notice is given in writing, a minimum of 10 working days prior to the training course. Refunds will be subject to a 10% (+VAT) fee to cover administrative expenses. RESCHEDULING: It may be necessary, for reasons beyond the control of Automate UK, to change the timing, presenter and/or date of the course. In this instance delegates will be notified in writing by the Automate UK training and events team.

An invoice will be generated on receipt of your booking. Please note that you can pay via credit card using the pay now link at the bottom of the invoice

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